Frequently Asked Questions
What should I bring to my pet's first visit?
Please bring any previous medical records, a list of your pet’s medications (if any), and their favorite treats or toy to help them feel comfortable. For safety, make sure dogs are on a leash and cats are in a carrier.
How often should my pet be groomed?
Full term (Extra Small) – Medium pets: 4-6 weeks.
Large Pets: 6-8 weeks.
Do you accept walk-ins or is an appointment required?
Appointments are preferred, but walk-ins may be accepted if space allows.
What if my pet is nervous or aggressive during visits?
If your pet is nervous or shows signs of aggression during visits, your groomer will prioritize their comfort and safety above all else.
They’ll use gentle handling techniques, move at your pet’s pace, and create a calm environment to help reduce stress. Breaks may be given when needed, and adjustments can be made to the grooming process to keep the experience as positive as possible.
In some cases, an additional team member may be required to ensure safe handling. When an extra pair of hands is necessary, an additional labor charge will apply on top of the full groom service fee. This ensures your pet receives the safest and most attentive care possible.
Are you still accepting new clients?
Yes, currently open to accepting small to medium sized breeds. If you have a larger breed, please reach out as well and we’ll see if we can help you out although we can’t promise if we’ll have any spots available for you.
What if I only want to groom my dog every 3-4 months but still keep him fluffy?
Unless you’re committed to brushing and combing him almost daily, and/or after walks and rough play, the only best solution to fit that grooming time frame is to clip his coat to a shorter length (typically to
about 1cm or shorter).
My dog is really matted, can you brush it out?
Depending on the severity of the matting, we will always choose comfort over vanity. Brushing out matts can be painful especially if your dog is not accustomed to regular brushing/combing at home. We will always assess your dog’s coat on arrival and suggest the best solution.
How long does the grooming process usually take?
The grooming process usually takes 2-4 hours. Depending on your dog’s coat condition and temperament we will advise you on a rough time frame when your dog will be ready and will send you a text message as soon as they are ready.
Do i need to bring anything on the day of my appointment?
No, unless your dog responds well to specific treats then you can bring some for their grooming session. PLEASE make sure your dog’s collar/harness is properly secured onto your dog when coming in. We highly recommend using slip leads rather than harnesses as we’ve seen many cases where dogs have
slipped out of their collars & harnesses.
I didn’t receive a text reminder?
We send out appointment reminders one day before at 9am.
It is your responsibility to check which number the reminder was sent to and your family member’s responsibility to communicate to you if they’ve received the reminder. Our
system can only send appointment reminders to one number.
It would be beneficial to have your next appointment written down or stored in your calendar so that you don’t rely solely on our text reminders for your upcoming appointment.
Why does my dog shake in fear going to the groomers?
This is a very common occurrence in grooming salons and vet clinics. There is no simple explanation as to why it happens.
Our best guess is your dog simply just doesn’t enjoy the grooming process and/or being away from you and out of their comfort zone. It is always good practice to condition your dog at a very young age to the loud noises and vibrations of a grooming salon.
What is the procedure if we find fleas on your dog?
We will notify you straight away and will have to wash your dog in our flea shampoo at an extra charge of $15 to minimise the spread to other dogs, we will also have to keep him separated for the time being until he is picked up.
Does my dog need to be fully vaccinated?
Yes, Please email or bring a copy of your dog vaccination records with you on your first visit. It is the best interest for your dog as well as all the other dogs that come to the salon.
When can I bring my puppy for its first groom?
Once they’re fully vaccinated (usually around 16 weeks old). It is important to groom them as soon as possible, so they’re used to the grooming process. We generally suggest a wash & tidy for their first visit.